We strive to ensure any issues are dealt with swiftly, and potential disputes are settled quickly and efficiently.
The K&M complaints procedure outlines what to do if something goes wrong:
Please download our 2025 Compliants Handling Procedure
If any dispute arises over the interpretation of or compliance with the specific clauses in an agreement or management issue the Parties will attempt to settle it firstly by negotiation over the telephone and we will do everything we can to settle a dispute.
We will provide an acknowledgement within 3 working days and a full response in 15 working days. Following the above if the dispute cannot be resolved this can be followed up in writing within 14 working days and sent to:
Martin Kingsley (Managing Director) K&M Property Management Ltd at; c/o Kinetic Centre, Theobald Street, Borehamwood Herts, WD6 4PJ or by phone or email.
If the complainant is still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) then he/she can take the matter up with The Property Ombudsman Limited without charge.
Membership Number: ZA194507
Or Write to:
The Property Ombudsman Limited
Milford House
43 – 55 Milford Street
Salisbury
SP1 2BP
Tel: 01722 333306
Fax: 01722 332296
E-mail: admin@tpos.co.uk
Website: www.tpos.co.uk